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License Server is in stopped state

Claudio Rios

Hi all,

I’m facing an issue while trying to configure the InTouch License Server on a new environment and would appreciate your help.

**Environment:**

* OS: Windows Server 2025 (Spanish)
* Product: InTouch HMI 2023 R2 SP1 (Patch 04)

**Issue:**
When attempting to install or activate the InTouch license, I receive the following error:

> "The server could not process the request due to an internal error."

Additionally, when opening the InTouch License Server configuration, I see:

> "License Server is in stopped state"

I have tried to manually start the License Server service, but it does not start.

**What I have checked so far:**

* Verified that the service exists but remains stopped
* Attempted to start the service manually (no success)
* Fresh installation (same behavior)

**Question:**
Has anyone experienced similar issues on Windows Server 2025 or non-English OS environments?

Could this be related to:

* OS language (Spanish vs English)?
* Regional settings / system locale?
* Compatibility with Windows Server 2025?

Any guidance or recommendations would be greatly appreciated.

Thanks in advance.

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  • 0

    Also it might be good to have a look at that ServerConfig file, I believe it should be located C:/ProgramData/AVEVA/Licensing/ServerConfig.xml

    It should look something like this, verify that the HostName and HostID is correct


  • 0 in reply to Richard Köhlerstrand

    Hi Richard,

    Thank you very much for your help and for taking the time to look into this.

    I was able to get the License Server up and running using the following steps:

    cd "C:\Program Files\Common Files\ArchestrA\Licensing Framework\License Server\Server"
    flexnetls -uninstall
    flexnetls -install
    flexnetls -start

    This worked, and I was able to proceed with the licensing successfully.

    However, I have not yet been able to identify the root cause of the issue. I have some suspicion that it might be related to recent automatic Windows updates, but I don’t have confirmation yet.

    I will continue investigating and will also review the ServerConfig file as you suggested.

    Thanks again for your support!

    Best regards,
    Claudio

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  • 0 in reply to Richard Köhlerstrand

    Hi Richard,

    Thank you very much for your help and for taking the time to look into this.

    I was able to get the License Server up and running using the following steps:

    cd "C:\Program Files\Common Files\ArchestrA\Licensing Framework\License Server\Server"
    flexnetls -uninstall
    flexnetls -install
    flexnetls -start

    This worked, and I was able to proceed with the licensing successfully.

    However, I have not yet been able to identify the root cause of the issue. I have some suspicion that it might be related to recent automatic Windows updates, but I don’t have confirmation yet.

    I will continue investigating and will also review the ServerConfig file as you suggested.

    Thanks again for your support!

    Best regards,
    Claudio

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