Hello,
We have set up a terminal server with terminal clients, system platform IDE 2023R2 SP1 (intouch). Can someone help me to get the logs of a client (sessionID).
I manage to get only log info from console (sessionID:0)
With regards,
Roland
Hello,
We have set up a terminal server with terminal clients, system platform IDE 2023R2 SP1 (intouch). Can someone help me to get the logs of a client (sessionID).
I manage to get only log info from console (sessionID:0)
With regards,
Roland
I could not let this go so I had to set up a test scenario and the results are that 2023 R2 SP1 behaves differently here.
I set up a Windows Server 2020, enabled Terminal Server and took a snapshot of the server.
Installed System Platform 2017 Update 3 SP1 and created an application that logs a message while running.
When started on the console, it logs on session ID 0, as expected.
I then log in using a Remote Desktop user and start the same application, and it IS logging the session ID based on the client IP. (as expected).
But...
When i revert my snapshot and install System Platform 2023 R2 SP1, do the same test and both sessions are logging on Session ID 0!
So there seems to be something different in how InTouch behaves in the new version.
The log does indicate something strange,
In 2023 there is a log message when view.exe is starting, and as you can see it indicates that it runs the application in Terminal Services Mode, but immediately the next row says 'Normal Mode', I have no idea if this relates, and in 2017 I don't recalling seeing these messages at all, so something has changed.
I did try running the latest version with Patch 02 applied and the behavior is the same.
So its time to create a ticket with AVEVA Techsupport to sort out if this is a bug or if some other dependencies has changed.
I don't believe we will get much further on this here and I will of course report back any update.
I hope the longer route to filter by Process ID is a valid workaround for you, but still as I understand it your initial issue is that it does not log at all from your session, I could not reproduce this and you have to sort that preferably with techsupport.
Oh, and yes, I did install System Platform in "Terminal Server, Remote Desktop - Installation Mode"