Freezed visualisation

Check if the page has any restriction configured.

The page template has also no restrictions.

you need to take a look at syslog.dat and tracelog.dat when you switch login users, which may provide a clue..

I made a screenshot before and after logging in of both files and NOTHING changed and got added to these files.

Could you also check the configuration of the (admin) user account and compare it to the working account? Check both Users and Roles settings.

Is this account a Plant SCADA user account or is it a role that is linked to a Windows User group (enables Windows Authentication)?

Also, please check the Security settings of the page instance, not the template, as the instance can override the Template settings.

You have not mentioned what version you are using. Can you mention the Plant SCADA (formerly known as Citect SCADA) version?

It might also help to open the kernel window for the client and run from the command line "Page Table CSAToPSI.Subs" to see the active tag subscriptions for the client process.

If you still experience issues after debugging this, I recommend reaching out to Technical Support for additional assistance.

The configuration of both accounts is the same. It is a plant scada account.
Security setting on the page are also OK. No privilages set.
I have plant scade 2023

Hi Jan Lonij 

I recommend you reach out to AVEVA Technical Support to try troubleshoot this further.

I've not seen this issue before or heard of other customers who have experienced this issue.

I don't think it will solve your issue, but it may be worth installing the latest Patch available for 2023, namely Update 31 (Dec 2025) patch update.

Kind regards

Olivier