All galaxies are empty after restore

Question

Hi, after installing the system platform IDE, restore has been marked successfully and when opening it shows empty tree view and empty template. 
 Attached pictures for more clarification,

Richard Köhlerstrand · Accepted Answer

Ok, then your user account is not linked to a valid Support contract witch gives you access to Support resources on the support website. 
 And I guess you are unable to review the following article too. 
 https://softwaresupportsp.aveva.com/#/knowledgebase/details/000021642?lang=en_us 
 Having a active support agreement is of value in such scenarios, especially if urgent assistance is needed. 
 But please review the following to see if it perhaps relates to your issue. 
 It is an older article, but it still points to some SQL Server, security related issues. 
 The unblock thing was a nuisance in some earlier versions, you should check the file property of your downloaded installation media. 
 Galaxy Tree Views are Blank - PackageMagagerNet error: IDE failed to refresh tree views. Other operation may be preventing IDE from refreshing 
 PROBLEM 
 Question 
 Galaxy Tree Views are Blank - PackageMagagerNet error: IDE failed to refresh tree views. Other operation may be preventing IDE from refreshing 
 SOLUTION 
 Answer 
 
 In order to solve the problem, please try the following: 
 
 Make sure the installation media (Zip or ISO) file is unblocked before unzipping the Zip file or mounting the ISO file for installation. If it is not, unblock it and run a repair for the installation. 
 Ensure the antivirus software is configured with exceptions for Wonderware software, then reinstall the software. Refer to Antivirus software section in the product Readme file. 
 The problem may have occurred because the SQL Server permission for the Change Network Account login got changed. Please ensure it is configured with the bulk admin and the sysadmin roles. 
 Ensure the SQL sysadmin role is enabled for the SYSTEM user. 
 
 If these steps fail to resove the issue, contact your AVEVA tech support engineer and reference this article.

Richard Köhlerstrand · Answer

Hi Ala, 
 This indicates some database related security issues, there is a article released from AVEVA related to the problem you are experiencing. 
 Check this out to see if it relates to your problem. 
 https://softwaresupportsp.aveva.com/#/knowledgebase/details/000037658?lang=en_us 
 RESOLUTION 
 Add sysadmin role for NT AUTHORITY\SYSTEM user in SQL Server. 
 Figure 2 Add SysAdmin Role Other related suggestions that have helped in the past: - Delete all tempXXXX.tmp from C:\Windows\Temp - Delete all tempXXXX.tmp from C:\Program Files (x86)\ArchestrA\Framework\Bin\Temp

All galaxies are empty after restore

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