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Could not connect to the Primary License Server from View Client via Zerotier VPN

Sebastian

Hi,

Plant Scada 2023R2 (8.5) + 1-view client - software licences (AEL 4.0.1)

I have configured zerotier vpn network for connection plant scada server (Windows 10) with view-client ( Windows 10/11).

Computers have ping also I have added ports 55555,59200,55559 to firewall or I test with disable firewall.

I can't from view client computer in Configurator doing test connection to server.

When start application Plant Scada project working and have communication IOServer , Alarm Server , Trend Server ,

but after few seconds "software protection error", because client cant get licence from server.

Testing with portqry ports and they have status listening.

Server Side

View Client side via Zerotier VPN

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  • 0

    Hi,

    I have the same problem between a client in a workgroup and the licence server in a Domain. Is started the configurator as a different user that I made on both systems. When I configure the manger I had to enter the credentials of a user that is controled by the domain and IT from the client which is different from the User that I use to start the configurator. Do I need to use the same user to start the configurator and for the credentials to configur the management server?

    Br

Reply
  • 0

    Hi,

    I have the same problem between a client in a workgroup and the licence server in a Domain. Is started the configurator as a different user that I made on both systems. When I configure the manger I had to enter the credentials of a user that is controled by the domain and IT from the client which is different from the User that I use to start the configurator. Do I need to use the same user to start the configurator and for the credentials to configur the management server?

    Br

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  • 0 in reply to Kim Van Gestel

    Hi KVG,

    Reposting my reply to the SE Forum here for completeness sake:

    I can also suggest looking at the Enterprise License Management User Guide from Plant SCADA 2023 R2 installation, namely page 45 details how to use Workgroup environments and some additional configuration that is required.

     I've personally used AEL and Plant SCADA in mixed environments, and what I found most important is the following:

    1) The Username and Password defined in Workgroup or local to any machine must match exactly.

    2) The Workgroup user account is added to the AELic Group on the AEL Server / Management node.

     

    Also test that you can Telnet to port 59200 from your workgroup client node, to make sure it isn't a firewall, or security issue.

    Hope these tips help.

    Let us know how you go.

    Kind regards

    Olivier

  • 0 in reply to Kim Van Gestel

    I also on clients sides setting hosts file with for example:  .where IP (is server ip) and CSERVER is computer name

    The problem is when i need to configure this on manager/director computer and also need create new user and password on their pc.