PI Connector for Wonderware Historian - Service will not start

Basically i want to get the data from wonderware historian using pi connector for Wonderware historian but unfortunately service of pi connector for wonderware historian is not starting as it gives us an error as shown in screen shot

domain user i.e pcs\aveva_svc is already added in pi connector administrative group

ping b/w wonderware historian and pi connector is also working

but the telnet is not working its connection is failed.

Port using is 5460


image.png
please help me