• Replies 16 replies
  • Subscribers 576 subscribers
  • Views 1376 views
  • Users 0 members are here
Options
Related

Citect SCADA Demo Mode closes the client after 2 mins

Arian

Hi, 

I am trying to find out how to use the client when system services are in Demo Mode. As in the documentation is mentioned that the services keep working for 15 mins, the client fails after 2 mins with the message 'Software Protection Failure. No key found....'. Is this normal, or is something wrong in my setup? I've found an old tech note which mention that there is an incompatibility between Demo Mode and full screen mode of the client but it doesn't apply here.

Please advise.

BR,

Arian

  • I have Citect SCADA 2018, version 8.10

    Here is an extract of syslog.dat when client shutdown.

  • Unfortunately, that doesn't have any useful messages. Can you copy the text from the "Citect Startup" message to the end of the file instead of taking a screen capture?

  • Here it is:
    2019-03-07 18:06:19.841 +02:00 *** Citect process is starting up ***
    2019-03-07 18:06:19.863 +02:00 Running in 32 bit process architecture
    2019-03-07 18:06:19.894 +02:00 Running in Console Mode
    2019-03-07 18:06:19.993 +02:00 Data Execution Prevention (DEP), has been enabled successfully
    2019-03-07 18:06:23.203 +02:00 Loaded _Library RDB; time 2019-03-07 17:55:26.
    2019-03-07 18:06:23.840 +02:00 Alarm: Client loaded _Categor RDB; time 2019-03-07 17:55:27.
    2019-03-07 18:06:24.653 +02:00 MultiMonitor: No screen profile configured, 1 monitors configured, 1 monitors found
    2019-03-07 18:06:24.693 +02:00 Licensing::LicenseProtection:ProtInit, licRunMode: 0x23eb
    2019-03-07 18:06:24.920 +02:00 KerMain: Task ran for more than 1 sec: Task=MAIN, time=4702ms
    2019-03-07 18:06:24.920 +02:00 Citect (32 bit) ServiceDisplayClient (PID 9936) Startup 8.10
    2019-03-07 18:06:27.644 +02:00 MultiMonitor: Showing startup page 'Startup' on primary monitor '1'
    2019-03-07 18:08:04.969 +02:00 Licensing::LicenseProtection:licWait, system stops to run after trying to get remote license, retry count: 5
    2019-03-07 18:08:04.969 +02:00 ## SHUTDOWN ## - Software Protection Failure. No key found or no license available from network. (at File (..\ioserver\LicenseProtection.cpp)
  • Hi,

    You are running Citect as a service, I doubt whether this is supported with demo mode.
    The service will have the Demo license and the display client tries to get a Control license.
    Check the help "Runtime > Running the System as a Windows Service | Runtime" and the note there.

    For demo I would suggest to stop or disable the "Citect Runtime Manager" from the Windows services.
  • Yes, it seems this is the solution. I've stopped the Runtime Manager service and when starting the client, I've got the question 'Is OK to run in demo mode?'
    Thank you very much for your help.