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Failed to acquire a license to enable the Wonderware Development Studio

HAMRANI Lyes

Hello everyone , 

this morning when i tried to open my IDE "System platfrom" i got this Pop up : 



Failed to acquire a license to enable the Wonderware Development Studio configuration system. Either the license is not available or it has expired. Check the Aveva License Manager for more details on available licenses containing the Feature 'wspdevstudio-iocount'.


i don't know the real reason of that , after i ve checked my SMC logs i got this  its talking about : "Failed to retieve the license information for FSDev session count." , but its funny cause in my licence manager i didn't found anything strange , all my licences are avaliable , 

btw For your information : my license manager is installed in another Node "Different from my GR Node"

:


Thank you for your helps!!! 

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  • 0 in reply to HAMRANI Lyes

    Hi  ,

    I'd recommend reaching out to AVEVA Technical Support to help troubleshoot this further.

    It might also be useful to gather the following information:

    - System Platform version

    - AEL version

    - License details (what type of license is activated and the Component Name, Part Number)

    - Any recent changes to the system (software updates, windows updates?)

    There might be some confusion in the community due to naming conventions used, but this is not related to the AVEVA Development Studio (cloud based CONNECT product). It is related to the System Platform product and the license check it does on startup.

    Kind regards

    Olivier