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End Trigger for Event Frame Generation Analysis not being triggered

Yong_Boon

I have an event frame generation analysis as shown below:


image.png
It has been capturing event frames as required and worked properly for at least one week. However, recently, some issues have arisen: Event frames are not being captured. In the event frame search, we are able to see that the end trigger of one of the event frames is not being triggered, despite the fact that the "end trigger condition" has been met. This is because we can see that the event frame is still ongoing and has no "end time" indicated.

"Preview results" show that the system is able to correctly capture all the event frames based on the start and end trigger conditions. Backfilling of the analysis also does not solve the problem.

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    I am having a similar issue.

    I have the same event running in both the test environment and the production environment.

    In the production environment, the event did not complete, while in the test environment, the event completed correctly.

    When I look at the event parameters and look at the "preview results" in the production environment, it says that the event completed correctly.

     

    Event not ended


    image.png
    Preview Results


    image_1.png
     

    Could there be a delay problem on the server and the analysis was skipped?

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  • 0

    I am having a similar issue.

    I have the same event running in both the test environment and the production environment.

    In the production environment, the event did not complete, while in the test environment, the event completed correctly.

    When I look at the event parameters and look at the "preview results" in the production environment, it says that the event completed correctly.

     

    Event not ended


    image.png
    Preview Results


    image_1.png
     

    Could there be a delay problem on the server and the analysis was skipped?

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